Shipping
Hard Boards Shipping to a Trucking Terminal For Pickup
$99 Flat Rate Shipping Per Board-Additional charges may apply
Hard boards are shipped to a trucking terminal near you for pickup. Home Delivery is not available. A team member from Pau Hana Surf Supply will contact you with tracking information and pickup location details once the shipment is en route. Upon arrival at the terminal, the trucking company will reach out to schedule your pickup.
When you pick up the board, please open the box and inspect it for any shipping damage, as a damaged box does not necessarily mean the board itself is damaged.
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If the board is in good condition, sign for the package.
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If there is visible damage, do not take the board with you. Leave it with the freight company and note "refused for damage" on the Bill of Lading (BOL). Contact Pau Hana Surf Supply immediately with photos of both the board and the box.
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If the damage is minor and you’re comfortable keeping the board, you may accept the delivery and retain all packaging. Send us photos of the minor damage right away, and we can provide a repair kit if needed.
Please note: signing for the board without inspecting it at the terminal will void the warranty for any damage discovered later.
While damage to our boards is rare, please know that if it does occur, we’re here to support you fully and will ensure the situation is resolved.
Orders are generally shipped within 3-5 business days from when the order was placed. Please allow more time for shipping hard boards. Shipping times may vary. Please allow ample time to receive your order as arrival dates cannot be guaranteed.
Shipping and Handling costs vary by item and location. Items on the Pau Hana website are charged shipping based on location, product size and weight.
Shipping and Handling charges will be calculated at checkout
Additional shipping charges will be added to orders shipped to Hawaii, Alaska, International, and Puerto Rico. Shipping charges will be calculated at checkout or a Pau Hana Staff member will contact the buyer if there are additional shipping charges.
Please note all days are in business days from the day after the order is received by Pau Hana. Orders can take up to 3-5 days to get processed and ship. Delivery can take 7–14 business days to deliver. Pau Hana is closed on the weekends.
Orders made after 11am on Friday will get processed the next working day.
Local Pickup at Pau Hana
A Team Member will contact the buyer when the order is ready for pickup. A scheduled time will be made for pickup to ensure a staff member will be available.
Board Bags are shipped Flat Rate in the USA.
USA East Coast $49
USA West Coast $29
Gear Rack - Bimini Skiff
Shipping to a Freight Terminal Only. Cannot be shipped to a home address. A Pau Hana Staff Member will contact the buyer with instructions.
USA Flat Rate $175
Shipping Costs
Shipping costs are non-refundable.
We do not offer one or two day shipping. We offer UPS Ground and
USPS Priority Mail.
