$99 Flat Rate Shipping Per Board - Additional charges may apply

Hard boards are shipped to a trucking terminal near you for pickup. Home Delivery is not available outside of southern California. A team member from Pau Hana Surf Supply will contact you with tracking information and pickup location details once the shipment is en route. Upon arrival at the terminal, the trucking company will reach out to schedule your pickup.

When you pick up the board, please open the box and inspect it for any shipping damage, as a damaged box does not necessarily mean the board itself is damaged.

• If the board is in good condition, sign for the package.
• If there is visible damage, do not take the board with you. Leave it with the freight company and note "refused for damage" on the Bill of Lading (BOL). Contact Pau Hana Surf Supply immediately with photos of both the board and the box.
• If the damage is minor and you’re comfortable keeping the board, you may accept the delivery and retain all packaging. Send us photos of the minor damage right away, and we can provide a repair kit if needed.

Please note: signing for the board without inspecting it at the terminal will void the warranty for any damage discovered later.

While damage to our boards is rare, please know that if it does occur, we’re here to support you fully and will ensure the situation is resolved.

Orders are generally shipped within 3-5 business days from when the order was placed. Please allow more time for shipping hard boards. Shipping times may vary. Please allow ample time to receive your order as arrival dates cannot be guaranteed.

Shipping and Handling costs vary by item and location. Items on the Pau Hana website are charged shipping based on location, product size and weight. 

Shipping and Handling charges will be calculated at checkout

Additional shipping charges will be added to orders shipped to Hawaii, Alaska, International, and Puerto Rico. Shipping charges will be calculated at checkout or a Pau Hana Staff member will contact the buyer if there are additional shipping charges.

Orders made after 11am on Friday will get processed the next working day.

A team member will contact the buyer when the order is ready for pickup. A scheduled time will be made for pickup to ensure a staff member will be available.

USA East Coast $49

USA West Coast $29 

Shipping to a Freight Terminal Only.  Cannot be shipped to a home address. A Pau Hana Staff Member will contact the buyer with instructions. 

USA Flat Rate $175

Shipping costs are non-refundable. We do not offer one or two day shipping. We offer UPS Ground and USPS Priority Mail.

We are happy to ship our Inflatable paddleboards and accessories to customers in Canada! All our orders are shipped from our facility in the United States.

When you place an order with us for delivery to Canada, you are considered the importer of record. As such, your order will be subject to import fees levied by the Canada Border Services Agency (CBSA) and brokerage fees from the shipping carrier.

These charges may include:

• Goods and Services Tax (GST) or Harmonized Sales Tax (HST): Applied at the provincial rate.

• Provincial Sales Tax (PST): May be applicable depending on your province.

• Customs Duties: Tariffs on the product, which may be waived if the product qualifies under the USMCA.

• Brokerage Fees: A processing fee charged by the shipping carrier (e.g., UPS, FedEx) for handling the customs clearance process.

These fees are not included in your order total at checkout. They will be assessed upon entry into Canada, and the shipping carrier will bill you for them directly. Payment of these charges is required to release your order from customs. We do not collect any Canadian taxes at the time of purchase.

To ensure a smooth delivery, we accurately declare the value of your order on all customs forms. Please contact your local customs office for more information on potential charges.

Shipping to Switzerland: Important Information About Your Order

We’re excited to offer shipping to our customers in Switzerland! To ensure a smooth delivery process, please take a moment to review how taxes and import duties are handled for international orders.

Please Note: The prices displayed on our website are for the products only and do not include any local Swiss taxes, import duties, or customs clearance fees.

How It Works

When you order from our store, your package will be shipped from our warehouse in Los Angeles, USA. Upon arrival in Switzerland, the shipment will be processed by Swiss customs. Here’s what you can expect:

• You are the Importer: As the recipient of the package, you are considered the importer and will be responsible for paying all applicable import charges.
• Payment Upon Delivery: These charges are not part of our shipping fee. Instead, the shipping carrier (such as Swiss Post, DHL, or FedEx) will collect the total amount from you at the time of delivery.

Breakdown of Potential Charges

1. Swiss VAT (Value Added Tax): Switzerland applies a standard VAT of 8.1% to imported goods. This tax is calculated on the total value of your order, which includes the product price, insurance, and shipping costs.
2. Customs Duties: Unlike other countries, Swiss customs duties are based on the gross weight of the shipment (including packaging), not its value. The exact rate will depend on the product’s classification.
3. Carrier’s Clearance Fee: The shipping carrier charges a fee for managing the customs clearance process on your behalf. This fee will be included in the total amount you pay upon delivery.

We recommend preparing for these additional costs to avoid any surprises. By placing an order, you acknowledge and agree to these terms.